Cancellation and refund · review version 2026-11-08-review-2
Cancellation & refund / रद्दीकरण और धनवापसी
Proposed stage-wise treatment
- Before scope acceptance
- There is no paid engagement.
- After acceptance, before work starts
- The service fee is refundable after deducting only evidenced, authorised and non-recoverable charges stated in the accepted scope.
- Work in progress
- Accepted completed milestones and evidenced committed costs may be chargeable; the unperformed service portion is reviewed for refund.
- After delivery
- A scope or quality complaint is reviewed first. Completion does not remove statutory rights, but refund is not automatic where the accepted deliverable was supplied.
Government and third-party charges
Government, professional and other third-party charges are refundable only to the extent actually recovered from that recipient. Charges will not be retained without evidence. Cancellation charges will not be imposed asymmetrically where the provider cancels.
Failed or duplicate payments
A failed debit is not treated as paid. Duplicate or uncertain payments must be reconciled with the payment provider or bank before retry or refund. No blind second charge is allowed.
Refund timing and evidence
The proposed operating target is to initiate an accepted refund within 7 business days after the decision and verified payment details; the final quotation may state a different legally valid period. Each decision records the service reference, stage, delivered work, authorised costs, reason, amount and transaction receipt.