Help and requests
Complaint, privacy or cancellation request
Online requests are not open yet because the service provider and grievance contact have not been published. Please do not enter or send personal documents here.
Process when services open
- Choose complaint, privacy request, cancellation or refund review.
- Provide the service reference and only the information needed for that request.
- Receive a durable request reference after secure acceptance.
- Track acknowledgement, decision, reason and any remedy.
The proposed service standard is acknowledgement within 48 hours and resolution within one month for applicable consumer grievances. Urgent security or privacy risks will be prioritised. The verified operator, grievance contact and any applicable external escalation route will appear here before paid services open.